Because Every Tile Matters.
At The Mahjong Tile (TMT), we know how frustrating it can be when just one missing or damaged tile keeps you from enjoying your favorite American Mahjong set.
That's why we created our 1-Year Free Tile Replacement Service—a little extra peace of mind, on us.
What's Included?
1-Year Coverage
Enjoy 12 months of free tile replacement coverage from your original order date.
Up to 2 Free Tiles
Replace up to two lost or damaged Mahjong tiles per eligible order.
No Extra Cost
Eligible replacement tiles and applicable standard shipping are free.
How to Request Replacement Tiles
Step 1 — Get in Touch
Contact us by email or through one of our official social media accounts listed below.
Step 2 — Identify Your Tile
Share your order number and details of the lost or damaged tile. A photo can help us find the right match.
Step 3 — We Handle the Rest
We'll verify your order, confirm the tile design and availability, and arrange your replacement shipment.
Service Terms
Eligible Purchases: This service is available exclusively for eligible Mahjong tile sets purchased directly from our official website, themahjongtile.com.
Coverage Period: Valid for one year from the original order date.
Replacement Limit: Up to two complimentary replacement tiles in total per eligible order during the coverage period. You may request them together or separately.
Covered Situations: Individual Mahjong tiles that have been lost, broken, or damaged.
Design Availability: We'll do our best to match your original tile design. Replacements are subject to identification and availability.
No Additional Cost: Eligible replacement tiles and standard replacement shipping are free of charge for qualifying orders worldwide, including international orders.
Need More Than Two Tiles? Contact us and tell us about your situation. We'll review your request individually and explore a reasonable solution. Additional replacements are not automatically included in the complimentary service.
This service is separate from our standard return and refund policy. For returns or refunds, please refer to our Refund & Exchange Policy.
Shop Safely. Connect with Confidence.
Your trust matters to us.
The Mahjong Tile (TMT) currently sells exclusively through our official website:
Official Store: themahjongtile.com
Please be aware that unauthorized websites or social media accounts may use our brand name, logo, or product images without permission.
To ensure you're purchasing genuine TMT products and receiving support from our team, please use only the official channels listed below.
Our Official Social Media Accounts
Facebook: @themahjongtile
Instagram: @themahjongtile_official
TikTok: @themahjongtile
Pinterest: @themahjongtile
Customer Support: contact@themahjongtile.com
A Quick Safety Reminder
When requesting replacement tiles through social media, please provide your original order number so our team can verify your purchase.
For your security:
- TMT will never ask you to share your account password, full payment card details, or payment verification codes through social media messages.
- Be cautious of unfamiliar accounts, suspicious links, or unexpected payment requests.
- If you're unsure whether an account or website represents TMT, contact us through our official website or customer support email before sharing personal information.
Important: Our 1-Year Free Tile Replacement Service is currently available exclusively for eligible purchases made directly through themahjongtile.com.
Frequently Asked Questions
This service is available for eligible Mahjong tile sets purchased directly from our official website, themahjongtile.com. Orders placed through other sellers or websites are not covered.
You can request up to two replacement tiles per eligible order within one year of the original order date. You may request both tiles together or separately.
No. Both eligible replacement tiles and standard replacement shipping are free, including for international orders placed through our official website.
Please contact our customer support team and explain your situation. We'll review your request individually and explore a reasonable solution. Additional free replacements are not guaranteed.
Email contact@themahjongtile.com or message one of our official social media accounts. Include your order number and identify the missing or damaged tile. A photo is helpful when available.
We'll do our best to match your original tile design. If an exact replacement is unavailable, our team will contact you to discuss possible alternatives.
We're Here to Keep You Playing.
At The Mahjong Tile, we believe one missing or damaged tile shouldn't bring your game nights to an end. We're here to help you keep your set complete and the good times going.
Have a question or need a replacement? Our team is always happy to help.