Refund policy

At THE MAHJONG TILE, we want you to feel confident and happy with your purchase. If something isn’t right, please contact us—we’re here to help.

90-Day Return Policy

We accept eligible return requests made within 90 days of the date your order is delivered.

For change-of-mind returns, the product must be unused and remain sealed in its original plastic wrapping. It must also be returned in its original packaging with all tiles, racks, pushers, accessories, inserts, scorecards, rule cards, manuals, and other included components, as applicable.

Proof of purchase or other reasonable evidence of purchase is required.

To request a return, please email us at contact@themahjongtile.com. If your request is approved, we will provide the appropriate return address and step-by-step return instructions.

Please do not send your order back before contacting us. Products returned without prior authorization or sent to an unauthorized address may experience delays or may not be accepted.

One-year Guarantee for 2 Mahjong Tiles Replacement

This unique after-sales policy sets us apart from other sellers.

We make this commitment because the loss or damage of even a single tile could render the entire mahjong set unusable; offering this thoughtful service is a reflection of our professionalism.

The specific terms of this guarantee are as follows: if you purchased the product from our website and a single mahjong tile is lost or damaged within one year, we will provide a replacement tile for that specific piece free of charge. 

Simply contact us and provide your order details so we can verify your status as a customer; please also let us know which card was damaged or missing.  Once we have confirmed the details, we will send a replacement card to you.

We can provide replacements for you twice a year.


If you have any further questions, please feel free to contact us.

Damaged, Defective, Incomplete, or Incorrect Items

Please inspect your order shortly after it arrives.

If your item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible at contact@themahjongtile.com so we can make it right.

To help us review the issue, please provide the following information when reasonably available:

  • Your order number or proof of purchase

  • Clear photos or videos showing the issue

  • Photos of the product and any affected pieces or components

  • Photos of the product label, shipping label, and packaging, if available

If we confirm that the issue was caused by a product defect, shipping damage, missing components, or an incorrect item sent by THE MAHJONG TILE, we will provide an appropriate solution. If a return is required, we will cover the reasonable return shipping cost.

Depending on the circumstances, the solution may include replacement tiles or components, a replacement product, a return, or a refund, as appropriate and subject to applicable law.

Change-of-Mind Returns

We understand that sometimes a purchase simply isn’t the right fit. You may request a change-of-mind return within 90 days of receiving your order, provided that the item meets all of the following conditions:

  • The product is unused.

  • The original plastic wrapping remains sealed and unopened.

  • The product is returned in its original packaging.

  • All original pieces, parts, accessories, inserts, cards, manuals, and other included components are present.

  • Proof of purchase or other reasonable evidence of purchase is provided.

Customers are responsible for return shipping costs for change-of-mind returns. THE MAHJONG TILE does not provide prepaid return labels for these returns unless we agree otherwise.

Customized and Made-to-Order Items

Customized, personalized, or made-to-order items cannot be returned or exchanged due to a change of mind.

This restriction does not apply if the item arrives damaged, defective, incomplete, or incorrect. If you experience an issue with a customized or made-to-order product, please contact us at contact@themahjongtile.com.

Pre-Orders and Order Cancellations

Pre-order items may be canceled for a full refund at any time before they are dispatched.

Other orders may also be canceled for a full refund before shipment. We recommend contacting us as soon as possible if you need to cancel an order.

Once an order has been dispatched, it can no longer be canceled. If you no longer want the product, you may request a return after delivery in accordance with this policy.

How to Start a Return

To request a return:

  1. Email contact@themahjongtile.com with your order number and the reason for your return.

  2. If the product is damaged, defective, incomplete, or incorrect, include relevant photos or videos when reasonably available.

  3. Our customer service team will review your request and normally respond within 2 business days.

  4. If your return is approved, we will send you the correct return address and return instructions.

  5. After sending the return, please provide us with the carrier and tracking number.

  6. Once the returned item arrives, we will normally inspect it within 3 business days.

Products sent back without first receiving return authorization may not be accepted.

Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

After we issue the refund, your bank, credit card company, or payment provider may take an additional 5–10 business days to post the funds to your account.

Applicable taxes will be refunded as required by law.

If more than 10 business days have passed since we confirmed that your refund was issued and you still have not received it, please contact us at contact@themahjongtile.com.

Exchanges

If you would like a different product, color, style, or configuration, the fastest option is generally to return the eligible item and place a new order after your return request has been approved.

If your original item is damaged, defective, incomplete, or incorrect, please contact us before placing another order so we can assist you with the most appropriate solution.

Return Address

Our return locations may vary depending on the product, warehouse, and delivery destination.

Please do not send a return to the address shown on the original shipping label unless THE MAHJONG TILE specifically instructs you to do so.

We will provide the correct return address after your return request has been reviewed and approved.

Contact Us

If you have any questions about returns, refunds, exchanges, or order cancellations, please contact us:

Customer Service: contact@themahjongtile.com